Help and FAQ
Contact a Cruising Specialist
Need help? Our qualified Cruise Specialists are here for you.
- Cruise enquiries and help 0877 40 5051
- Visit one of our store
- If you’re a Cruiseabout customer travelling overseas or calling out of office hours and need assistance, please refer to our store locator page to find your consultant’s contact details. An emergency mobile number will also be available when calling your store.
Your Questions Answered!
Q. How do I make a cruise booking?
A. Cruise bookings can be enquired upon online at Cruiseabout.co.za or by phone. You can call our Cruise Specialists Monday to Friday from 9.00am to 7.00pm; on Saturdays from 9.00am to 4.00pm and on Sundays from 10.00 am to 1.00pm. Please call one of our Cruise Specialists for the latest pricing and availability for any cruises that you might not be able to find on our website.
Q. How many people can I book in a cabin?
A. The maximum number of people allowed in a cabin is 4 (quad share), but you can also book a triple share cabin (3 people); a twin share cabin (2 people) or a solo cabin (1 person). This can be a mix of adults and children, or all adults. However, children must be accompanied by an adult (over the age of 21) in a cabin.
Q. How do I book a cruise for more than 4 people, or book multiple cabins?
A. If you are cruising with 5 people or more, or require more than 1 cabin, please call our Cruise Specialists on 0877 40 5051 so they can make sure all of your requirements are booked for you.
Q. What if I am cruising with children?
A. Due to cruise line age restrictions, if you are travelling with a child under the age of 12 months, please call one of our Cruise Specialists for more information. Children aged 1 to 12 will be priced as children, while children over the age of 12 will be priced as adults.
Please note that children may not be booked in a cabin on their own. Children must be accompanied by an adult (over the age of 21) in a cabin.
Q. Can I place a deposit for a cruise booking?
A. At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
Q. When do I need to pay for my cruise in full by?
A. If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
Q. Can I hold a cruise booking?
A. Pricing for cruises is highly dynamic and is subject to change at any time. When making an online booking, the cabin is temporarily held while the price is confirmed with the cruise line automatically, however, it is still subject to change, and the price will only be confirmed once the cruise line has booked the cabin for you. The only way to confirm a price is to make a full booking. One of our Cruise Specialists will be able to hold a cabin for you in store, and they will advise you of how long they can hold it for.
Q. What payment options do you offer?
A. At Cruiseabout you can choose to pay for your cruise a number of different ways, including all credit or debit cards and EFT (Electronic Fund Transfer).
Q. How can I make a change to my cruise booking?
A. To make a change to your booking, please call our Cruise Specialists on 0877 40 5051 and quote your booking reference number. Please note that amendment fees may apply.
Q. How can I cancel my cruise booking?
A. To cancel your booking, please call our Cruise Specialists on 0877 40 5051 and quote your booking reference number. Please note that cancellation fees may apply.
Q. What is included in the price of my cruise?
A. Your cruise fare includes your accommodation; all main meals onboard (in the buffet, the main dining room and select complimentary dining venues); entertainment (including live shows, guest entertainers, trivia, karaoke, movies etc) and the use of the ships’ many complimentary facilities like swimming pools, the gym, jacuzzi’s, the library, Kids’ Clubs (where applicable) and much more.
Q. What “extra’s” do I have to pay for on my cruise?
A. In short – nothing you don’t want to do. While it differs on each cruise line, in general, on board a cruise, you will pay extra for things like alcoholic drinks, spa treatments, shore excursions, gym classes and so on. However, you get to decide what you want to do and set your own budget.
These extra items are paid for by using your cruise card that you are given upon check in. This card will be linked to your credit card and all costs incurred on the ship will be charged to your cruise account, and at the end of the cruise your credit card will be charged.
Should you want to pay cash, the cruise line will ask you to specify how much cash up front to cover your onboard expenses.
Q. How can I add a hotel, car hire or air travel to my cruise booking?
A. Our Cruise Specialists will be able to provide you with a quick and easy quote for any extras while you make your booking.
Q. Do I need travel insurance?
A. We strongly recommend that you take out comprehensive travel insurance at the time you book your cruise. Travel insurance will help you if you need to see the Doctor onboard the ship or onshore, and you will be covered should something unforseen happen and you need to cancel your trip. It is a great peace of mind to know you are fully covered for your trip.
Q. How much luggage can I bring on my cruise?
A. It is suggested that you bring no more than 2 bags per person. Each bag should not weigh more than 30kg’s, but each cruise line has their own luggage guidelines and restrictions, so please check with your Cruise Specialist. If you are flying to meet your cruise ship, keep in mind that your airline may have different restrictions to take into account.
Q. What is included in my cabin?
A. Apart from your preferred bed set up, all cabins will have an ensuite bathroom with shower, air conditioning, TV, telephone, hairdryer, wardrobe, drawer space and a safety deposit box. Other amenities will depend on the cabin category you have booked.
Q. I am cruising with my kids. What facilities can I expect?
A. Each cruise line offers different kids amenities, and some are more “kid-friendly” than others. Generally, you will find kids split into specific age-appropriate kids clubs that offer a daily schedule of fun activities for children. The opening hours are cruise line specific, but your Cruise Specialist can answer cruise line specific questions for you.
Q. Are there are any restrictions for guests sleeping on the upper bunk beds?
A. If you have booked a quad share cabin (which means you have 4 people in your cabin), then you will probably have 2 sets of bunks in the cabin. It is strongly recommended that children under the age of 9 do not occupy or play in an upper bunk. The weight restriction of an upper bunk is usually 100kg’s but this can be confirmed with your Cruise Specialist, depending which cruise line you have booked with.
Q. Can I bring alcohol onboard the ship?
A. You will not be allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in, and can be collected on the last day of your cruise. All Duty and Tax Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise. Some cruise lines offer drink packages you can purchase for alcoholic drinks onboard, otherwise all drinks purchased will be charged to your cruise card.
For any other booking or cruise-related queries, contact one of our Cruise Specialists on 0877 40 5051.